Sometimes, being the first to do something hurts. A lot.
That’s something being discovered by The New Motion, an nationwide EV charging network from the Netherlands, which has made the announcement that it is is being forced to shut down 35 of its rapid DC quick charging stations due to ongoing reliability issues.
In a statement posted on its website yesterday and then updated this evening, the charging provider explained that 35 of its DC Quick Chargers — ones which third-party sources confirm were made by French-based DBT-CEV — have been switched off due to their unreliability.
They will be replaced in due course, but it leaves the network with only fifteen working DC quick chargers.
“[The] Reliability of the fast charging network must come first,” the (translated) statement reads. “The reliability of the respective fast chargers is too low and we no longer have confidence that this will improve. To avoid greater disappointment and negative user experiences we have decided to [switch off these chargers.]”
This particular charging network is not alone in its frustration with this particular brand of charging stations. The Transport Evolved team have spoken with many EV owners — mainly Nissan LEAF drivers — around the world who have expressed frustration at the unreliability of public DC quick charging stations.
In some cases, drivers tell us they no-longer attempt to make trips beyond the range of their plug-in car because they’re worried about being let down by a failed unit.
Since most of the affected charging stations are located next to slower, functioning type 2 charging stations, drivers arriving at a decommissioned DCQC should at least be able to get charge — allbeit a much slower one — to help them on their way. But, it warns users, it’s worth checking before leaving to make sure that the quick charger a customer is headed for is indeed still in use by visiting its overview map first.
For now, it’s an undeniable fact that the switching off of 70 percent of The New Motion’s DC quick charge network will have massive repercussions on the network — and the public perception of plug-in cars — in the short term. But, the company says, it is committed to replacing each and every one of the unreliable charging stations with a ‘good and reliable alternative’ as soon as possible.
With reliability issues of DC quick charge equipment causing problems across the world with other EV charging networks, we’re wondering how long it will be before other charging providers take similar action in an attempt to meet their customer’s expectations.
But whose responsibility is it to make sure a DC quick charger remains operational? Is it the company who made the hardware, the company who maintains it, or the charging network? And if you’re a victim of unreliable DC quick chargers, how would you like to see it resolved?
Let us know in the Comments below.
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