Citing Poor Reliability, Netherlands EV Network To Replace 35 DC Quick Chargers

Sometimes, being the first to do something hurts. A lot.

That’s something being discovered by The New Motion, an nationwide EV charging network from the Netherlands, which has made the announcement that it is is being forced to shut down 35 of its rapid DC quick charging stations due to ongoing reliability issues.

In a statement posted on its website yesterday and then updated this evening, the charging provider explained that 35 of its DC Quick Chargers — ones which third-party sources confirm were made by French-based DBT-CEV — have been switched off due to their unreliability.

They will be replaced in due course, but it leaves the network with only fifteen working DC quick chargers.

“[The] Reliability of the fast charging network must come first,” the (translated) statement reads. “The reliability of the respective fast chargers is too low and we no longer have confidence that this will improve. To avoid greater disappointment and negative user experiences we have decided to [switch off these chargers.]”

This particular charging network is not alone in its frustration with this particular brand of charging stations. The Transport Evolved team have spoken with many EV owners — mainly Nissan LEAF drivers — around the world who have expressed frustration at the unreliability of public DC quick charging stations.

In some cases, drivers tell us they no-longer attempt to make trips beyond the range of their plug-in car because they’re worried about being let down by a failed unit.

Since most of the affected charging stations are located next to slower, functioning type 2 charging stations, drivers arriving at a decommissioned DCQC should at least be able to get charge — allbeit a much slower one — to help them on their way. But, it warns users, it’s worth checking before leaving to make sure that the quick charger a customer is headed for is indeed still in use by visiting its overview map  first.

For now, it’s an undeniable fact that the switching off of 70 percent of The New Motion’s DC quick charge network will have massive repercussions on the network — and the public perception of plug-in cars — in the short term. But, the company says, it is committed to replacing each and every one of the unreliable charging stations with a ‘good and reliable alternative’ as soon as possible.

With reliability issues of DC quick charge equipment causing problems across the world with other EV charging networks, we’re wondering how long it will be before other charging providers take similar action in an attempt to meet their customer’s expectations.

But whose responsibility is it to make sure a DC quick charger remains operational? Is it the company who made the hardware, the company who maintains it, or the charging network?  And if you’re a victim of unreliable DC quick chargers, how would you like to see it resolved?

Let us know in the Comments below.


Want to keep up with the latest EV news? Don’t forget to follow Transport Evolved  on Twitter, like us on Facebook and G+, and subscribe to our YouTube channel.


Want to keep up with the latest news in evolving transport? Don’t forget to follow Transport Evolved on Twitter, like us on Facebook and G+, and subscribe to our YouTube channel.

You can also support us directly as a monthly supporting member by visiting Patreon.com.

Share on FacebookTweet about this on TwitterShare on Google+Share on LinkedInDigg thisShare on RedditEmail this to someonePin on Pinterest

Related News

  • Surya

    Let’s just hope they replace them with dual AC + DC quick chargers

  • Jonathan Tracey

    are they the same as the ones deployed by Ecotricity in the UK ?

    • Some of them are DBT units I believe, yes. But that’s something Ecotricity will need to confirm.

    • as far as I am aware all Ecotricity chargers in the UK are DBT. I had a quick scan of a few on Zap Map and all the ones I clicked on are DBT.. someone can of course correct me if I’m wrong!

  • The DCFC network operator if it wants cstomers, needs to have a reliable network. The is As the primary point of contact for EV drivers needing to charge the network has ultimate responsibility. Users of the network have little say in what equipment is install, or maintained. It’s like if a traffic light goes out, a drive can’t do much but find an alternative route. Or, find alternative transportation if there is no alternative route.nnI applaud Netherlands for making the tough choice to swap out the defective equipment. They could probably tried to maintain the failing equipment whiling deploying new equipment; but this would only slow things down and add costs. Hopefully, the network operator is able to prioritize upgrading the most needed (used) locations first. Providing real time status for the network will help avoid surprises so EV drivers don’t get stuck. nnSome equipment providers are better than others. With more choices the good EVSE manufactures are found and the lesser ones will improve, or go away. eg: In Washington state (U.S.), there are 15 Blink DCFC less than 18 months old. Currently 7 of the 15 are not usable. Four have had power removed, three have broken connectors, or logic faults. For drivers checking a DCFC just don’t check a stations availability status, but read recent check-in comments, as this may be the only place a broken connector is noted. (eg: see Plugshare) Fortunately WA has 38 DCFC and the 7 bad ones are in lesser needed locations (with Level 2 options available).

  • Pingback: Transport Evolved Episode 183. Special Interests()

Content Copyright (c) 2016 Transport Evolved LLC