From the moment we drive it off the dealer lot to the moment we trade it in for another vehicle, car ownership is an intensely personal experience. As well as fulfilling the basic requirement to get us from point A to point B in as timely and stress-free way as possible, our cars say a lot about us as people and often represent a financial investment that is second only to a house purchase.
As a consequence, the measure of how reliable our cars are and the measure of how satisfied we are with our vehicles shapes not only our own purchase decisions moving forward, but can influence the purchase decisions of our family, friends and coworkers. The more reliable and satisfying our cars are, the more likely those around us will buy the same vehicle.
And according to Consumer Reports, the car with the highest customer satisfaction rating in the U.S. right now is the Tesla Model S, a car which an overwhelming 98 percent of questioned owners say they love.
Beating out cars like the Mercedes-Benz E-Class Sedan — which 88 percent of current owners said they’d buy again — the Tesla Model S comes top of the satisfaction ranks, scoring highly for its drivability, styling, maintenance and repair costs and fuelling costs.
For those interested, the average overall customer satisfaction of the 280 models included in the Consumer Reports survey was around 70 percent, with luxury and higher-ticket brands tending towards a higher customer satisfaction rate than cheaper marques.
As Consumer Reports details, the car with the next highest customer satisfaction after the Tesla Model S was the Corvette Stingray. Attaining a 95 percent customer satisfaction, it was praised for its drivability and sheer power. At the bottom of the customer satisfaction index came Nissan’s Versa Sedan, with just 43 percent of customers saying they’d buy another one.
Of course, the news that the Tesla Model S is popular among its owners isn’t exactly new to those well-aquatinted to the electric car world. Last year, the Tesla Model S was the most researched car on Google, while back in Feburary it was crowned the ‘Most-Loved Car in America’ by analytical firm Strategic Vision.
It’s not just Tesla, either. At our recent trip to Nissan’s Sunderland production facility, where Nissan makes the European-market Nissan LEAF electric hatchback, Nissan executives told us that the LEAF has a 93 percent extremely satisfied customer satisfaction rating, with more than 97 percent of LEAF owners saying they would recommend the LEAF to others.
Which poses just one question: are people more likely to be satisfied with an electric car than they are with a comparable gasoline or diesel-powered model? And if so, why?
Leave your responses in the Comments below.
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